TERMS AND CONDITIONS

INTRODUCTION

Welcome to sokocentre.com website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

USE OF THE SITE

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

USER SUBMISSIONS

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

ORDER ACCEPTANCE AND PRICING

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

VOUCHERS

You can use vouchers to pay on our website. Marketing vouchers entitle you to a saving on your placed order. Vouchers can also be issued in exchange for advance payments made via Bank Transfer. Vouchers cannot be exchanged for cash. We reserve the right to cancel or withdraw vouchers at any time except ones issues in accordance with our refund policy and/or in exchange for advance payments. Vouchers cannot be combined with any offer or promotional codes. Vouchers are good for a single use per person. Only one voucher per transaction. Vouchers cannot be transferred. Any dispute will be resolved at the discretion of management.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Ghanaian copyright laws and international conventions. All rights are reserved.

ARBITRATION

Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Chartered Institute of Arbitrators. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Ghana. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1995 Chapter No. 4. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and governed by the laws in force in Ghana. Each party hereby agrees to submit to the jurisdiction of the Ghanaians courts and to waive any objections based upon venue.

TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Sokocentre Limited in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Refer-A-Friend TERMS AND CONDITIONS

  1. Refer a friend and stand a chance to win up to GHS 1,000
  2. If your friends make purchases of GHS 20k and above, you get 1k
  3. 5k to 10k and above you get GHS 300
  4. And 100 cedis as the min purchase get 20 cedis as the compensatory voucher

SOKOCENTRE RETURNS AND REFUNDS IN GHANA

I received something I didn’t order, What now?

Please always if possible, on your side, verify the item delivered when given by the delivery agent. And reject if not matching your order. In case you accepted it from the delivery agent, you can still return within 7 days (see information about the return policy).

How can I return my product?

Step 1: Log your return request

Call our customer care at +233550125866 or [email protected] to create your return.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received

Step 3: Return your product

  • If you requested a pickup, we will contact you to arrange a pickup time.
  • If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).

What products can I return?

All products sold on Jumia.com.gh can be returned for free! Only custom made products and international deliveries cannot be returned.

What are the conditions for my return?

Products can be returned only during the 7 days following the delivery, with the below conditions:

Condition A:

If the product is not as you expected or not as advertised. or if you don’t want the product anymore. Then the product must be returned unused, in its original packaging and with all seals & tags intact

Condition B:

If the product is damaged at arrival, defective at arrival or counterfeit; or

If your fashion product is of the wrong size. Then the product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.

Do I have to return all the products in my order?

No, you do not have to return your whole order. You can return a certain product(s).

What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact our Customer Service Call Center at +233550125866 or [email protected], who will offer the closest available substitute for the product to you.

I have requested for my product to be returned. What happens now?

For returns within Accra and Tema, once your return is accepted, we’ll schedule it for it to be picked up from your address.

Requests received before 10am will be picked up on the same day or the next business day.

Requests received after 2pm will be picked up on the following two next business days.

For returns outside these areas, you will have to drop off the item at one of the service centers of our logistics partner. We will send you a tracking number via SMS after the pickup has been arranged. We will immediately initiate your refund when we have received your package and it has passed our Quality Evaluation.

Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, if the return is matching the returns conditions.

How can I track my return?

If you requested a pick-up, we will send you a tracking number by SMS after the pickup has been arranged. Please don’t hesitate to get in touch with our Customer Service Team at +233550125866 or [email protected] if any issues.

How long do I have to initiate my return?

You can initiate your return within 7 days of delivery. For example: If you received your order on the 5th, then have until the 12th to request a return.

Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned.

What happens when my returned product is received back at Sokocentre’s Warehouse?

Once your product is received, we carry out the checks necessary to ensure that the returned item fulfills the required conditions. Once your item has been retrieved, expect an overall duration of 10 days to receive your refund if the return is matching the returns conditions.

When can I get a refund?

You can request a refund if:

  1. You cancelled a prepaid order
  2. You rejected a prepaid order
  3. You returned an order within Jumia’s 7-day return policy

 

How will I get my refund?

Refunds are done using the same method of payment as the one done during the payment.

How long would it take to get my refund?

Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, provided the return is matching the returns conditions.

Do I also get refunded the shipping charge when returning a product?

Yes, the refunded amount would also include the shipping amount you were charged.

What if my returned item is not cleared for a refund?

If your return is not cleared for a refund, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Please note that we will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and will keep the product with us for a maximum of 60 days.

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions at +233550125866 or [email protected]

If you experience issues after Sokocentre’s return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service centre of the brand.

I haven’t received my card refund reversal yet. What do I do?

Please rest assured that your card will be credited within 10 to 12 working days after the acceptance of your return. If this is not the case, don’t hesitate to contact our Customer Service Call Center at +233550125866 or [email protected]

I haven’t received my refund amount in my bank account yet. What do I do?

Please rest assured that your bank account will be credited within 6 to 8 working days after the acceptance of your return. If this is not the case, don’t hesitate to contact our Customer Service Call Center at +233550125866 or [email protected]

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.